Data protection

Data protection / Privacy Statement according to the EU-DSGVO law

Hotel Heidelberg is pleased about you visiting our SSL-encrypted website as well as your interest in our Hotel and services. The protection of your personal data when being ascerted, processed and used while using our website is very important to us. Following, please find information, which of your data is being ascerted and how it is used.

Transmitting and processing of personal data

When using this website, data will be transmitted from your browser. Data is being recorded to communicate between browser and webserver: Date and time, name of the requested sitename of the requested data, e.g. picture data, status of the site or data (found/not found, transmitted etc. ), name of the webbrowser and system software you are using, data amount and ip-address. This data can not be tracked to a specific user and is not being used by us for any other purpose.

Reservations

When you make a booking, also by phone, your personal data is being saved to render the requested services. Personal data is information which can be used to learn about your identity, e.g. your name, email adress, home mail adress, phone number etc.

Your personal data will only be passed on to third parties, if necessary for contract or accounting purposes, obeying all valid laws including EU-DSGVO, Article 6 of EU-DSGVO and § 11 des Bundesdatenschutzgesetzes (BDSG) zur Auftragsdatenverarbeitung (privacy law) or if you agreed beforehand. Your personal data will not be sold to third parties.

We only pass on personal data of guests, if we are required to do so by law or an adjudication or if it is necessary to protect and/or enforce our terms and conditions or other agreements. This is accordingly also the case in matter of saving personal data in our systems. The disclosure of data does not take place for financial purposes.

For bookings through our website we work with HotelNetSolutions GmbH, Genthiner Straße 8, 10785 Berlin. The data is being processed encrypted.

The further technological realization and support is being taken care of by:
Hotelsoftware: protel hotelsoftware GmbH, Europaplatz 8, 44269 Dortmund, Tel.: 0231-915930, This email address is being protected from spambots. You need JavaScript enabled to view it.
Online Buchen: HotelNetSolutions GmbH, Genthiner Str. 8, 10785 Berlin, Tel.: 030-770 193 000This email address is being protected from spambots. You need JavaScript enabled to view it.This email address is being protected from spambots. You need JavaScript enabled to view it.
Webhosting + Mailservice: 1&1 Internet SE, Elgendorfer Str. 57, 56410 Montabaur, Tel.: 0721-9600, This email address is being protected from spambots. You need JavaScript enabled to view it.

Usage

Hotel Heidelberg saves personal data to render the services you requested or to which you gave permission, provided that there are no other legal obligations. As far as you give us your personal data, we only use it to answer your requests, render services and to communicate within the legal guidelines. The storage of your data is according to valid laws. Data which does not need to be saved to obey valid laws is deleted at regular intervals throughout the year.

We will only use the provided data for the requested service. Your data will only be transmitted to third parties if necessary to render the requested service or if you previously agreed. These third parties are not allowd to use your data for any other purpose. Our employees are obligated to discretion and obey all valid laws including the EU-DSGVO data privacy law and the German privacy law §5.

Applications

If you apply for a job with us, your data may be saved and transmitted to us from our service provider hotelcareer. hotelcareer is part of Yourcareergroup GmbH, Kaiserswerther Straße 282, 40474 Düsseldorf.

We also advertise for applicants through the Job Center and the the Job Center for students. Here, your email adress, name and further provided data will be saved for the duration of the application process and for 3-6 months thereafter.

Safety

Hotel Heidelberg is using technical and organisational methods to protect the website against random and deliberate manipulation, loss, destruction, or against unauthorized access. Our safety measures go along with the technological development.

General advise: Communication through the Internet can be vulnerable, despite all efforts and measures, so that end-to-end safety of your data cannot be guaranteed. For confidential information, we therefore recommend to use post /mail.

Cookies

This website uses cookies. Cookies are small text datas which are being sent from the webserver to your computer, where they are saved on your harddrive. These are not programs which will do harm to your computer. Cookies establish, if you are visiting our website again. Personal data is not being saved. the information cannot be traced to a specific person. You can deactivate the storage of cookies in the setup of your browser. In this case you may have limited access when visiting our website. Please find more information regarding cookies in the help section of your browser.

Online Vouchers

With our order forms you may order vouchers and gift certificates. Your data will be saved according to above mentioned regulations.

Newsletter, Google Analytics

We are not sending out newsletters and Google Analytics has been removed from this website.

Links and Social Media Links

This website contains links and information to third party websites. The links have been checked before implementing. However, it is possible that the owner of the third party site changes content and safety issues. Therefore we cannot be held liable for third party sites, their content and/or correctness of their disclaimer. This discalimer is for the website of Hotel Heidelberg, only. To gather information about disclaimer of third party sites, check their website directly or contact the third party website owner.

Children

Personal data of persons under the age of 18 are not to be transmitted to and through our website without the approval of their parents or custodian. Hotel Heidelberg encourages all parents and custodians to brief their children about sensitive use of their personal data in the Internet. Our Hotel will not by knowledge gather, process and save personal data of children.

Use of script libraries and Google fonts

To ensure that for a correct function and for your safety are always the most up-to-date and most faultless versions of script libraries (e.g. Javascript libraries) are used, they are partially hosted on external servers, the so-called CDNs. For that a connection to the server of the operator of this libraries is established, when this website is called. The script library is buffered then in the cache of the browser to avoid further cycles of loading. It is theoretically possible, that the operator of the external servers collect data about the accesses.
For the correct display of scripts in any browser, the external script library Google Fonts will be accessed. Those scripts will be buffered in the cache of the browser to avoid further cycles of loading. Operator of Google Fonts is Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By the access to their servers, Google collects, processes and uses data about access to Google Fonts' servers.
For details on how to handle the collected user data, please refer to the Google Privacy Policy https://www.google.de/intl/de/policies/privacy/.

Use of Google Maps

For an attractive and interactive presentation of geographical information and for a better discovery of the specified places, the map service of Goggle Maps is accessed. Operator of Google Maps is Google Inc. 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. By the access to their servers, Google collects, processes and uses data about access to Google Maps’ servers.
For details on how to handle the collected user data, please refer to the Google Privacy Policy https://www.google.de/intl/de/policies/privacy/.

Right to information

If you have questions or comments regarding the use of your personal data, please contact us: Hotel Heidelberg, Heuauerweg 35-37, 69124 Heidelberg, This email address is being protected from spambots. You need JavaScript enabled to view it.

Upon request, we will inform you by postmail - in compliance with active laws, if and which personal data is stored about you. If old or false information is saved, we will correct it upon request.

Recht auf Widerruf

You may, at any time, revoke your permission to usage and storage of your personal data, as long as it is consistant with our obligation of proof or valid laws towards third parties.

Change of our privacy statement

We reserve the right to amend our safety and privacy procedures when necessary due to technological development. In this case we will also amend this statement. Therefore please check the current version of the statement.

Use of our data

The use of the above mentioned contact adresses are not to be used to send unrequested information or advertisement.

Information and Contact

You can ask us at any time for information about your saved personal data, their origin and purpose of saving them. Above that, you can ask us for correction, locking or deletion of your data.

For questions regarding privacy protection in connection with this internet offer, you can contact us:
Hotel Heidelberg | Heuauerweg 35-37 | 69124 Heidelberg | Telefon: +49 (0) 6221-354 44 15 This email address is being protected from spambots. You need JavaScript enabled to view it.

Statutory duty information legal act (EU) Nr. 524/2013 of the European Parliament and council:
Link to the Homepage of the online dispute settlement office of the European commission: http://ec.europa.eu/consumers/odr/ 
-for more information regarding a possible dispute settlement

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